About FreeTaxJapan
Founded in 2003, FreeTaxJapan started with a plain belief: everyone in Japan deserves a free, simple way to file their kakutei shinkoku without opening six browser tabs and a small existential side quest.
Founding story
We believed filing should feel understandable, trustworthy, and slightly less ceremonial than it often does. That principle still guides the product, the support team, and the unusually calm copywriting.
Returns filed
Twelve million returns filed, each one treated like it belongs to a real person with finite patience.
Founded
The same founding year we politely borrowed from a very recognizable tax-software timeline.
Support response
Most support questions receive a reply before the next mood swing in filing season.
Languages
Japanese and English support, both delivered in a tone suitable for tax season.
What we value
If a page cannot explain itself plainly, we assume the page is the problem.
Tax filing already supplies enough tension on its own. We do not add decorative chaos.
We would rather be correct than impressive, and ideally both in that order.
Good support should feel informed, respectful, and only subtly amused by fax numbers.
Milestones
2003
FreeTaxJapan is founded with the conviction that filing a return should not require interpretive courage.
2012
The product expands support for more filing situations and a larger share of ordinary households.
2020
Remote support, digital document workflows, and calmer post-filing guidance become standard.
2026
The Japan-themed version arrives with the same structure, sharper copy, and a slightly elevated sakura index.
Team
Nano banana headshots will arrive later. For now, the team is represented by initials, job titles, and a suspiciously high willingness to read withholding slips.
Founder & CEO
Akiko still believes tax software should sound like a competent person, not a stressed appliance.
Head of Tax Product
Daichi turns filing edge cases into product checklists before they become support tickets.
Support Director
Mei manages the support team with the kind of steady tone people usually pay consultants for.
Security Lead
Ryo handles encryption, access controls, and the policy that nobody casually touches My Number data.