Customer Support

Support

Choose between Senpai and Sensei support, browse common questions, and reach us through channels that remain professionally calm.

Senpai Support

¥799

Fast, competent help for the questions that should not require a summit meeting.

  • Answers for filing basics, forms, and normal deductions
  • Good when you need help now, but not enlightenment
  • Ideal for taxpayers who are mostly fine and visibly not fine
Open contact options

Sensei Support

¥6,499

A higher-touch lane for returns involving side income, missing documents, and increasingly philosophical questions.

  • Priority responses from our most composed support team
  • Best for self-employment, multiple income streams, or paperwork drift
  • Includes the kind of steady tone people usually pay a consultant for
Read the FAQ first

Availability

Human support, still delivered professionally

Support is available by email, phone, and fax during business hours in Japan. We continue to act like this is normal because, locally, it is.

Available in Japanese, English, and polite bowing.

Email

support@freetaxjapan.com

Phone

+81 3 6455 9270

Fax

+81 3 6455 9271

More Help

Start with the answer you need

If your question fits an FAQ, that is faster. If it does not, we also answer direct messages like adults in tax season.

FAQ

Open the full FAQ for questions about kakutei shinkoku, furusato nozei, VTuber income, fax filing, and related realities.

Browse FAQ

Contact us

Use email, phone, or fax if your return has reached the point where a person should look at it.

View contact page